Describe the culture of the Ritz-Carlton hotel organization. What are the key features of the culture?
Explain the Ritz-Carlton philosophy of selecting employees to build their capabilities for proficient strategy execution. How did the Ritz-Carlton get the "right kind" of employees? What attributes were required to work at the hotels?
Describe the first year experience for new employees at the Ritz-Carlton.
Evaluate the outcomes of the Ritz-Carlton’s Employee Training and Development initiatives.
Describe the Ritz-Carlton’s diversification strategy. What type of diversification strategy did the company use? Why was this strategy particularly appealing?
As the Ritz-Carlton focused on global expansion, what did the company believe was its competitive advantage that would ensure success? How did the company approach globalization?
What recommendations can you make to the management of the Ritz-Carlton as the company pursues its global expansion?