Define a system and describe its relevance according to Deming.
Describe the causes of variation.
What are the two premises of Juran's view on quality?
List Crosby's Absolutes of Management.
Contrast total quality (TQ) and Six Sigma.
Describe the composition of each category in the Baldrige Criteria.
What is the Organizational Profile?
Describe ISO standards.
What is the QS-9000?
Compare the three major frameworks for quality systems.