Assignment task: Read the article "Social Media and Its Effect on Communication" by Rich Maggiari of Solari Communications. Maggiari is a writer, editor, and consultant who is very interested in the ways businesses and organizations use social media. Consider what Maggiari has to say in this article (which is aimed at businesses and the people who write for them), and consider your own experience with interacting with a business online. Have they followed the rules that Maggiari says are key to success communication? Did they break those rules, and leave you with a bad experience (and a bad image of the business)?
If you haven't had an experience with a business online, consider your own personal use of a social media application (Facebook, Twitter, Instagram, Snapchat, etc.). Do Maggiari's rules apply to personal as well as professional uses of social media?