Question 1: What are they? Why are they used? How are they used? How does one go about developing their own metrics? Please provide an example.
Question 2: Describe measurements vs metrics?
Also how do Kaplan Norton balanced scorecards fit into this?
Finally, if you could provide some sort of exercise for me to do in excel so I could create a metric, that would be awesome
Also, any links to websites that would further help me learn would be greatly appreciated!!!!!!!