From the book "Strategic Management of Health Care Organizations, 6th//7th Ed, Swayne, Duncan, Ginter. ANSWER QUESTIONS IN NO MORE THAN 1 PAGE.
1. Define resource, competency and capabilities, and explain how they work together to create value.
2. Explain why the value chain is important when we evaluate an organization's effectiveness and efficiency?
3. Write a paragraph to briefly explain how management creates value for its customer.