Define each type of quality-related activity and give one, Operation Management

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Define each type of quality-related activity and give one

Salem Corporation is producing product A. The company had problems related to quality. Customers have been returning the product in the last months.

ABC costing method and ABM can be used to manage quality.

a. Define each type of quality-related activity and give one example of each activity type.

b. Suppose the managers implement an ABC system to measure the costs of quality. How could they use information from this system to improve the product?

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Operation Management: Define each type of quality-related activity and give one

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