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Customers assess service performance on the basis of what


1. Customers assess service performance on the basis of what they desire and what they deem acceptable.
A: TRUE
B:FALSE

2. While the zones of tolerance may vary because of differing personality types, they are stable with relation to the importance of the service dimensions.
A:TRUE
B:FALSE

3. How a customer defines desired levels of service is more likely to change than how adequate levels of service are defined.
A:TRUE
B:FALSE

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Dissertation: Customers assess service performance on the basis of what
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