1. A customer's personal service philosophy is an influence on his/her adequate service expectations.
A:TRUE
B:FALSE
2. Service researchers have suggested that consumers judge the quality of services based on their perceptions of the technical outcome provided, the process by which that outcome was delivered and the quality of the physical surroundings in which the service was delivered.
A:TRUE
B:FALSE
3. A company that wants to excel at responsiveness should view service delivery and the handling of requests from the company's point of view.
A:TRUE
B:FALSE