Customers are encouraged to linger in the stores instead of


Customers are encouraged to linger in the stores instead of dashing in and dashing out with an order. Starbucks even invites folks to have mini-board meetings in a Starbucks if they so desire. What does Starbucks think will happen if customers linger in the store? Why?

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Operation Management: Customers are encouraged to linger in the stores instead of
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