Customer Service Evaluation Report Assume you are a customer of two different organisations (service organisation and retail business). Identify two customer service experiences you have had with each of these organisations – one where you received good customer service and one where you received poor customer service. Prepare a short report about your experience. The following information should be covered in your report. a) Discuss the background of your experience. b) Outline the factors that contribute to good customer service. c) Outline the factors that contribute to poor customer service. d) Provide suggestions to improve the poor customer service. (Word limit 600-700 words)