1. Conflict can be beneficial to organizations, stimulating cohesiveness and creativity. Of course, it can have the opposite effect. Provide any examples of your experience with conflict. Read the article in the Webliography entitled: Fight for What's Right: Ten Tips to Encourage Meaningful Conflict. Also, after reviewing the chapter, list the positive results that can come from organizational conflict.
2. Cultural sensitivity is crucial to local and global success. It is very difficult to be aware of and sensitive to issues and traditions we are ignorant about. How can we decrease our own ignorance? Can we be proactive about it, or do we just have to wait until someone alerts us that we are being insensitive?