Create a help desk solution for willamette planning


Problem: Create a Help Desk Solution for Willamette Planning. Willamette Planning is a local company that performs urban planning and land use studies for local business and government agencies. It has a small research and design department as well as a management team. Willamette Planning relies heavily on computer technology, and expects to grow; therefore, the company hired you as a help desk support rep, and it has decided to adopt Helpdesk as its help desk platform. Your task in this assignment is to help set up Helpdesk for Willamette Planning. Use the information in the table below to enter the Willamette Planning employees as new users in Helpdesk. (You may make any reasonable assumptions or use any fictitious information you feel is appropriate for the purposes of this case study.)

 

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