Corporate culture instilled in hrm practices and customer


Management and organisation in a global environment:

Part 1- In your blog, you should address the following two sections:

(1) Section 1: list the key ideas you have extracted from the prescribed e-learning activity.

(2) Section 2: apply those ideas to your own experience, to an organisation you know and to the topic(s) of this subject.

Visit the following URLs, and use 'Questions to consider' to guide your thinking. Remember you can select the number of activities to use in your blog (i.e., you can either focus on one activity or incorporate the ideas from several activities in one blog).

Activity 1: Ford and Taylorism

URL: https://www.youtube.com/watch?v=8PdmNbqtDdI

Questions to consider:

1. Would workers in Australia, America or Europe accept the Taylorism in this form today?

2. Consider the design of scripts for use in Call Centres, can you see Taylorism in that?  Explain.

3. This 'clip' is showing history from 100 years ago.  Some would say that 'the world has moved on' and these ideas are out of date.  However, could there be parts of the world today for which these ideas might be just what they need? Explain.

Activity 2: Fayolism as the Necessary Complement of Taylorism - Pearson, Norman M. (Feb., 1945) The American Political Science Review, Vol. 39, No. 1 , pp. 68-80

URL: https://www.jstor.org/discover/10.2307/1948832?uid=3737536&uid=2&uid=4&sid=21103317946303

Questions to consider:

1. While some would argue that this paper, now 70 years beyond its publication date is 'out of date', could there still be value in the ideas expressed here in other parts of the world?

Part 2- In your blog, you should address the following two sections:

(1) Section 1: list the key ideas you have extracted from the prescribed e-learning activity.

(2) Section 2: apply those ideas to your own experience, to an organisation you know and to the topic(s) of this subject.

Visit the following URLs, and use 'Questions to consider' to guide your thinking. Remember you can select the number of activities to use in your blog (i.e., you can either focus on one activity or incorporate the ideas from several activities in one blog).

Activity 1: Definition of culture

URL: What is Organizational Culture? And Why Should We Care? https://blogs.hbr.org/2013/05/what-is-organizational-culture/

Questions to consider:

1. Why do you think people's definition of culture may vary?

2. Which definition of culture do you agree with most and why?

Activity 2: Corporate culture instilled in HRM practices and customer satisfaction

URLs:

(1) 'Why Zappos Pays New Employees to Quit--And You Should Too' https://www.youtube.com/watch?v=cQLTQAv5JQA

(2) 'Zappos CEO Tony Hsieh talks about building a culture-based company'  https://www.youtube.com/watch?v=JdKZapHZL4c

Question to consider:

1. What does building a culture-based company entail?

 Activity 3: Toyota's corporate culture and the problem of spreading its culture

URL: 'MIT's Steven Spear Discusses Toyota's Corporate Culture' (Interview on Bloomberg TV) https://www.youtube.com/watch?v=QCaKFPjfG7s

Question to consider:

1. How would you describe Toyota's culture using the seven dimensions of organisational culture and/ or the Cultural Web?

 Activity 4:Cultural web and its use in practice (call centre)

URL: 'Using cultural models for changing corporate culture'

https://www.changefactory.com.au/articles/change-management/using-cultural-models-for-changing-corporate-culture/

Questions to consider:

1. Do you agree with the author's view on the effectiveness of cultural web model in changing corporate culture (compared to other models of corporate culture) as presented in the article? Why or why not?

2. What would be the benefits of using typology type instead?

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