Innovative EC Systems: From E-Government and E-Learning to Consumer-to-Consumer E-Commerce
Multiple Choice Questions
1) An example of G2C is ____________.
a. an employee at the Chamber of Commerce gets local demographic data from a U.S. census site.
b. a driver applies for and pays for the renewal of his auto tag online.
c. a road contractor uses the Internet to submit a closed bid on a paving contract.
d. a regional hospital conducts an online reverse auction for cleaning supplies.
2) Sharing information more quickly and conveniently between the federal and state, local and tribal governments is a performance objective of which category of e-government?
a. G2C
b. G2B
c. G2G
d. IEE
3) All of the following are reasons to implement electronic voting except:
a. voting processes inherently are subject to error.
b. voting processes cannot be confirmed.
c. voting processes are historically subject to manipulation.
d. voting processes are subject to fraud or attempts to rig the votes.
4) A government agency uses a reverse e-auction to comply with the tendering system requirements specified by law. This is an example of ____________.
a. e-government
b. G2C e-commerce
c. G2B e-commerce
d. e-procurement
5) What motivated the implementation of government e-procurement?
a. Governments must interact with other types of governments on a daily basis.
b. Governments buy large amounts of MROs and other materials directly from suppliers.
c. The government needs to offer training and education to thousands of employees.
d. Technology made it possible to quickly implement government-wide systems.
6) All of the following are potential drawbacks of e-learning except:
a. instructors must be retrained.
b. knowledge retention is lower than in traditional classrooms.
c. assessment issues remain to be resolved.
d. the intellectual property of content developers must be protected.
7) The primary advantage that e-books offer publishers is _____________.
a. the ability to reach many readers
b. lower production, marketing, and delivery costs
c. the ease of customizing textbooks and trade books
d. the ease of updating books in real-time
8) A major purpose of an organizational knowledge base is to support and allow _____________.
a. knowledge sharing
b. e-learning
c. responsible blogging
d. organizational capital
9) Knowledge is of limited value if _____________.
a. it is not shared
b. company databases are not accessible to decision makers
c. users contribute their own specialized content
d. companies protect it to maintain competitive advantage
10) Knowledge _____________ involves using various computer-based tools and techniques to analyze transaction data and generate new ideas.
a. capture
b. classification
c. creation
d. management
Critical Analysis / Case Study Problems
The Critical Analysis questions are designed to help you gain a deeper understanding of the subject matter, develop an increased ability to apply what you have learned and integrate this knowledge into a greater understanding and appreciation for your field of study. Completion of the following questions will help you outline your answers and organize your thoughts within an appropriate framework. These practice questions will not be graded, but you should apply the same analytical skills and writing proficiencies that you will need for the unit essays. We suggest writing your answers on another piece of paper and comparing your results to the suggested answers at the end of this chapter to help you identify any areas you need to review.
1. Assess the advantages of e-learning in the corporate training environment.
2. Consider the relationship between KM and a KM portal.
3. Contrast the advantages of expert locations systems over corporate knowledge bases that contain experts' knowledge. What are the disadvantages? Can they be combined? How?