Contact centre agent within a probe group campaign, Marketing Management

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Contact centre agent within a probe group campaign

Problem

You are working as a Contact Centre Agent within a Probe Group campaign. A customer called you and yelled "I am so disappointed at my recent experience with your company, and I will never shop on your website again!"

If you can ask 3 questions to understand and help this customer, which questions will you ask?

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Marketing Management: Contact centre agent within a probe group campaign

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Marketing Management: Contact centre agent within a probe group campaign

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