Consider the following organizations. How would you define quality in each context?
Specify attributes/variables that may measure quality. How do you integrate these measures? Discuss the ease or difficulties associated with obtaining values for the various measures.
(a) Call center for a company that sells computers
(b) Emergency services (i.e., ambulances) for a city or municipality
(c) Company making semiconductor chips
(d) Hospital
(e) Company that delivers mail/packages on a rapid basis
(f) Department store
(g) Bank
(h) Hydroelectric power plant
(i) Insurance company
(j) Internet service provider.