An oem in the automobile industry is considering an


1. Consider the hospitality industry. Describe special causes and common causes in this setting and discuss the role of quality control and quality improvement.

2. An OEM in the automobile industry is considering an improvement in its order processing system with its tier 1 suppliers. Discuss appropriate measures of quality. What are some special and some common causes in this environment?

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Basic Statistics: An oem in the automobile industry is considering an
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