Problem: A hotel manager conducted a quick scan for the hospitality literature and he found that a hotel's revenue streams are flowing only if customers were satisfied. In addition, customers are basically satisfied only when a hotel can offer an improved customer service and when the hotel's services are well-differentiated.
1. Give your project an appropriate title.
2. Briefly, establish why it's important to conduct a research in this topic.
3. Define the problem.
4. Create a diagram.
5. Develop a theoretical framework.
6. Develop at least three hypotheses.