You're an employee in accessories of a department store. A customer complains about your lack of silk scarves after she saw an advertisement in the newspaper. You are unable to provide a tangible restitution as you aren't management. Knowing the concept of procedural fairness, what else could you do to satisfy your customer?
A. Make a note to the manager in front of the customer about the lack of merchandise.
B. Offer a rain check.
C. Call other stores to see if it is in stock and direct the customer to the other store.