Assignment:
The ambulatory health service at a university is experiencing an increased number of student complaints concerning the services it offers in its walk-in urgent care clinic. Using the data in Table on page 296 of the textbook, select a complaint for analysis. Your analysis must include a fish-bone chart, other appropriate charts (run and / or control), and any other techniques you deem necessary to analyze the data appropriately.
Write a two to three (2 to 3) page paper in which you:
1. Construct a fish-bone chart using Word or MS Paint.
2. Construct a run and / or control chart using Excel.
3. Recommend to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis. Provide a rationale for your recommendation.
Your assignment must follow these formatting requirements:
• Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
Complaint
• 1. The quality of service received
• 2. Waiting time was too long
• 3. Follow-up care was not available
• 4. Clinic was hard to find in the building
• 5. The medical care/treatment took too long
• 6. They could not find my medical record