Question 1: Compare and contrast descriptive and injunctive norms, and give an example of each.
Question 2: Explain why, in even informally organized groups, role differentiation still occurs.
Question 3: Edwina is the only woman in a work group. She has many good ideas, but the group members ignore them. How would expectations-states theory explain her dilemma? What would you tell Edwina to do to improve the situation?
Question 4: You work in a large organization as a manager of a staff of six people. What kinds of role conflicts might you and your staff experience, and what steps could you take to avoid these conflicts?