Part 1
1. Compare and contrast the two models of organizational performance (The Malcolm Baldrige Performance Excellence Framework) and (The Balanced Scorecard) by evaluating their differences and similarities.
2. From the first e-Activity, suggest ways performance measurements might be used by a company or an organization to evaluate its customer satisfaction. Here the e-Activity https://www.youtube.com/watch?v=1fMLGOdXGl4
3. Provide at least two examples of quality indicators that the company may opt to measure and defend its cause-and-effect linkage between the key measures of performance.
Part 2
4. Choose two service companies that you are familiar with such as Facebook, eBay, and UPS, and apply them to Hill's Strategy Development Framework. Note: Refer to Chapter 4 of the text for information on Hill's Strategy Development Framework.
5. For each company you chose, compare and contrast each sector of the framework and determine which key area(s) provides a competitive advantage. Provide at least two examples to support your position.