Directions: Communication skills, whether written or oral, are important to possess. Writing in any formal, professional context must demonstrate awareness of audience. Claim letters are written to get results from products or services. Avoid accusatory and threatening language. When writing a claim letter, be sure to rely on facts as the basis of your claim. Content: You ordered a Model DPS-8 Sony Blu-ray player from Orion Incorporated on December 5th as a gift. Orion promised shipment by December 20th. The Model DPS-8 Sony Blu-ray player didn¿t arrive until December 27th, without the necessary hardware to connect it to the amplifier. The catalog stated that all necessary hardware would be included. Please write a claim letter that explains what happened and suggest a solution. Your letter should provide an accurate recount of the order, including dates.