The specific case study questions:
Q1. How has the collective bargaining process evolved in the public sector?
Q2. What do you think was the most crucial change?
Q3. How are you seeing the effects of that change today?
This solution explains how social media has significantly changed the ability for "confidentiality" to remain that way. It plays into having an instant, and vast audience, when trying to argue one side of an issue. The depressed economy has also played a significant role in the tax revenue collected by public sector agencies. With less money, something has "gotta give" when serving public needs. The two references provide "real world" examples in support of these changes to collective bargaining.