How To Troubleshoot Document
Introduction:
A user complains that he/she cannot access the internet or any shared folders or any shared printers and is very upset. As a computer technician what steps would you take to solve the problem?
Requirements:
• Provide two different scenarios of what the problem could be and explain how you would resolve it.
• When explaining how to resolve the issue, use step-by-step instructions of what to do to fix the problem.
• Also explain how you would react to the client and how you would calm him/her down.
• Diagrams are nice when explaining certain steps.
• Minimum 150 words.