Problem: Your client expresses a great deal of anger and begins to cry because you have kept them waiting while you dealt with an emergency situation. How do you respond? Need Assignment Help?
Group of answer choices You apologize. You point out that emergencies happen and there was nothing you could do about it. You say that if they had an emergency, you would leave other responsibilities to care for them. You suggest that the client's anger is misplaced and is probably due to transference. You acknowledge the client's anger and briefly explain the situation. Then you explore the client's feelings of anger. Did the client feel unimportant or neglected?