Characteristics of a good negotiator include each of the following characteristics except: a. A desire to gain as much as possible by reducing the gains of the opposing side b. the capacity to persuade others to do what he/she wants c. flexibility to adopt to new developments and opportunities d. Ability to think creatively == Which of the following is not a characteristic of today's business environment? a. Stability b. Shortened product live-cycle c. Organizational flattening d. Outsourcing == Message competition is an example of: a. how to competition among firms can disrupt communication flows b. communication barriers within an organization c. lack of etiquette in communication d. unorganized flow of messages from external sources into an organization ==Studies of gender differences in communication suggest that: a. boys emphasize competition while girls emphasize cooperation b. there are no gender differences c. they can be ignored because in practice they have little bearing on how people behave d. they are rooted in psychological experiences children have with their parents== according to Katzenbach and smith, which of the following is a true characteristic of an effective team? a. Members bond together b. Members are able to get together in an ad hoc circumstances c. Members reach decisions through the use of acclamation d. Members are committed to achieving well-defined performance objectives