Do you think if Caterpillar had taken everything into consideration and had a clear view of how well the tool would be or could be adopted they would have determined the investment was worthwhile or rethought the Business Intelligence strategy? If you could stand back and do it all over again knowing that all employees need to be on the same page and agreed to the metrics for evaluation - what metric would you consider to be a priority before moving to implementation and/or how would you prioritize the following metrics and align it with your Chief Financial Officers need to use ROI? Access to and centralization of data Data integrity Time spent handling data Adoption of BI tools with end-users Speed at which decisions are made Bottom line impact of specific decisions Collaboration amongst management on agreement to next steps based on: Ivey Publishing case: Caterpillar Tunnelling: Revitalizing User Adoption of Business Intelligence.