Discuss the below:
Maxene Raices is a senior manager at Wilson Learning, a company that specializes in developing training programs. She describes the best practices that make training most effective. She explains how training sessions have to be planned carefully with an outcome in mind, and have to consist of more than just lecturing. Good training programs help employees do their jobs, and ideally produce measurable results. Managers can use technology to make training even more effective, giving opportunities for people spread over various locations to attend training sessions.
Case Study Video: Wilson Learning: Training
Q: What do you think of the experimental design Wilson used to assess the call-center training program? How would you suggest the company improve it?