Review the case Porcini’s Pronto: “Great Italian cuisine without the wait!” written by JAMES L. HESKETT RICHARD LUECKE and perform the following task.
Case Assignments:
Individual Cases:
For the case assignment your job will be to investigate the firm’s problem(s) as they relate to Service Operations and prepare a written paper for each case. The format of your paper should be as follows and not to exceed 5 pages (2 spaces between lines) excluding the Appendices section:
Executive summary – a couple of short paragraphs which summarize the remainder of the report
Background – use this section to lead in to your Problem Statement; identify symptoms, critical factors and the current state
Problem Statement – a succinct statement of the problem/dilemma/issue, preferably in a single declarative sentence; be careful to identify the real problem and not the symptoms of the problem
Analysis – apply operational models, course content, and outside research to support your position; logically discuss options, implications and tradeoffs
Recommendations and Conclusions – these should be your recommendations regarding how the organization should deal with the problem; they should be fully supported by the Analysis section
Appendices – References and Charts – does not count towards the 5 pages
Citations must be referenced according to APA style.