You will find a case scenario to read about Sigma. After reading, thoroughly answer the following questions (most are from the text but a couple may not be):
By rejecting or disposing of lenses that do not meet specifications, which of the four types of organizational systems control is Sigma applying?
Explain the role customer feedback regarding Sigma’s previous lenses played in improving the company’s new products.
How did Sigma use the feedback process between internal departments to execute its Global Vision?
Outline and explain how Sigma used the control systems process to improve product quality.
Do you agree with the systems process strategy CEO Kazuto Yamaki used? Would you have done anything differently? Explain.
How do ethics play into Sigma’s decision to keep a lean operation and small staff while increasingly growing its use of machines and technology for manufacturing purposes? Research interviews from Sigma CEO Kazuto Yamaki for more information and perspective.
Was the change at Sigma strategic or operational? Explain.
How does communication factor into the case? Explain its importance during a period of change in an organization.