Business-level strategy we must know what the customer, Operation Management

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Business-level strategy we must know what the customer

Business-level strategy... We must know what the customer value is along with our employee value/why? The variances of the expected value and the customer/employee value will give us the direction for these strategies? The data from these must be simple and easily understood why is this and provide a practical example?

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Operation Management: Business-level strategy we must know what the customer

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