1. Beyond substituting for direct management supervision, __________ is often used to simplify jobs.
a. systematization
b. institutionalization
c. standardization
d. coordination
e. formalization
2. The two basic types of bureaucracies are __________ and __________.
a. matrix; functional
b. mechanistic; organic
c. network; matrix
d. functional; divisional
e. mechanistic; departmental