Problem: Measuring Customer Satisfaction. What are the best practices in measuring customer satisfaction. In a paper, explain your findings and link them to your current organization's practices for measuring customer satisfaction. Identify whether your company's direction meets or exceeds what the best practices advocate. Make sure you provide at least three supporting sources.
Suggested Outline:
Cover page
Introduction
Identification of best practices
Types of industries
Linkage to your organizations practices
Recommendations for your organization to improve on
References (at least three)