Discussion:
Measuring Customer Satisfaction Paper: Research the text, library, and Web sources for the best practices in measuring customer satisfaction.
Create a 2-3 page paper (excluding cover and reference page), explain your findings and link them to your current organization's practices for measuring customer satisfaction. Identify whether your company's direction meets or exceeds what the best practices advocate. Make sure you provide at least three supporting sources.
Suggested Outline:
• Cover page*
• Introduction
• Identification of best practices
• Types of industries
• Linkage to your organization's practices
• Recommendations for your organization to improve on
• References* (at least three).