Complete the mcq:
1 Self-esteem refers generally to:
the overall evaluation people make of themselves.
being assertive and in control.
the self-concept.
the total of early-life experiences.
2 A recommendation for improving listening skills is:
judge delivery, not content.
restate what you hear.
let listening come more naturally.
listen for facts.
3 The three major components of communication are:
sending, receiving, and understanding.
listening, hearing, and understanding.
sending, creating interference, and receiving.
speaking, writing, and ing.
4 Temperate phrasing during a stressful conversation deals with:
avoiding the real issues.
being tactful while delivering negative feedback.
warming up by talking about the weather.
expressing your temper openly.
5 A major purpose of feedback in interpersonal communication is to:
know whether a message has been received and understood.
prevent noise from taking place.
make the sender appear more impressive.
size up the climate for communication.
6 Gus has low self-esteem. As a child he was probably:
expected to be perfect all the time.
praised frequently.
given a lot of attention and hugs.
a high performer in school and sports.
7 A developmental psychologist is likely to believe that self-esteem comes about from:
positive self-talk about being wonderful.
genuine accomplishment followed by praise and recognition.
receiving lavish praise even if you have not accomplished much.
enjoying noncompetitive activities.
8 Your inner critic lowers your self-esteem by:
telling you that your height/weight ratio is poor.
establishing unrealistic goals for you.
reminding you to obey rules and regulations.
sending you negative messages about your capabilities.
9 Positive visual imagery involves:
sketching a map of your success strategy.
mentally rehearsing the successful handling of a future event.
thinking of everything that might go wrong in an upcoming challenging situation.
learning to become an optimist.
10 Amy makes use of the Galeta effect when she says to herself:
"Whatever results I achieve will be good enough."
"I intend to be one of the best performers in the company this year."
"Life is beautiful if you stop to smell the roses."
"If I set my goals low enough, I know I will succeed."