Benchmarking is a tool for quality improvement. It brings the notion of improvement to a higher level with the goal of not only getting better but becoming the best performer in a given process. Benchmarking has been used in healthcare in the areas of billing, medical records and purchasing. It is also being used in the clinical area to reengineer some clinical processes. https://www.benchnet.com/wib.htm - a description of what benchmarking is in general. Does your organization use benchmarking now or could your facility use this tool?