Because of the movement towards quality management, Operation Management

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Because of the movement towards quality management

1. Because of the movement towards quality management, companies are now focusing on the customer. How does this occur? How could a specific industry be even more socially responsible to its customers? Explain.

2. Refer to the Excel spreadsheet, “Quality Control Analytics at Toyota," to complete the "Case: Quality Management Toyota," at the end of Chapter 13 in the textbook.

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