Assume the two operations process goals to provide timely


Prepare a Control Matrix for goodbuycom, including explanations of how each recommended existing control plan helps to accomplish – or would accomplish in the case of missing plans – each related control goal. Your choice of recommended control plans may come from Figure 9.4/Exhibit 9.3 and/or Figure 9.6/Exhibit 9.4, as appropriate. Be sure to tailor the matrix columns to conform to the specifics of the company’s systems and processes. In doing so, assume the following two operations process goals: 1. To provide timely acknowledgement of customer orders 2. To provide assurance of customer information and payment.

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Operation Management: Assume the two operations process goals to provide timely
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