Some people and organizations believe that the discussion of controllable and uncontrollable events is distracting in the sense that it encourages finger-pointing and an excessive preoccupation with assigning blame. These observers argue that it is more important to find solutions than to identify responsibility for unacceptable or acceptable events.
a) What do you think of this argument?
b) As an organization moves away from assessing and rewarding controllable performance, what changes would you expect to see in its organization structure?