Question - As an investor in Amazon, how would you perceive this developing strategy?
Background info needed for the question is below: (developing strategy)
Metrics to track the performance of acquisition:
Case is describing about acquiring of new delivery service company. However critical key metrics identification is important factor to track the success. Metrics can be grouped based on customer orientation, financial performance, internal business process and training and development need. Some of the key metrics are given below based on these parameters.
Customer Satisfaction rate: Amazon need to measure the customer satisfaction rate.
Deliver performance: it is internal business process key metrics however it defines how efficiently the company is performing
Profitability: Need to track the profitability though it is considered as one of the most important financial key metrics.
Competencies of people: The organization runs based on the competencies level of an employee. They help to established the conducive culture in the company so that next level of leadership could be developed.
Share of business: share of business defines the how your company penetrated in to the market. It also helps to know your position where you are lying exactly in the fierce competition.
In summary, company need to track overall business performance indicator to track the success.