As an Administrator of this health care facility I would assess the situation provided to see where the system break down is and assess how to proceed to fix the problem. The first step would be to meet with the manager that oversees Jackie to see if they are aware of the situation and what may be going on with Jackie. I would than want the leader and maybe myself to have a meeting with Jackie to find out a few things:
1. Why are the meetings not taking place regularly, as this is a requirement?
2. Why are the required attendees not attending, do we need to get their supervisors involved?
3. Why is Jackie avoiding Kyle? Is there an issue?
4. Addressing her dress code and supervisor to employee relationships.
After having this conversation with Jackie would give me a better perspective on where we would need to go to fix this system.
I would than possibly have a meeting with all the supervisors and lay out the expectations of this meeting and what I expect from them as leaders to make sure their staff are completing the tasks they are required to complete.
What resources are you finding on theories to cover this organizational problem?
How can you further this discussion to cover the questions at the end of the case?