Discussion Post
Are leadership approaches different in creating and managing the patient experience then they are with approaches used in improving quality outcomes? How are they different? How are they the same?
Use this and at least 2 other substantial sources for citations (professor verifies all sources).
Balik, B. (IHI, Oct. 2011) "What makes a positive patient experience?"
The response must include a reference list. Using Times New Roman 12 pnt font, double-space, one-inch margins, and APA style of writing and citations.