1. Angela and Ralph are engaged in a conflict between individual members of the organization that has occurred because of their differences in goals and values. This type of conflict is known as __________ conflict.
offensive
intergroup
discriminatory
interpersonal
equal employment
2. Ralph communicates to Angela the importance of not missing deadlines or meetings. As Ralph is Angela's boss, this style of communication is known as ___________ communication.
vertical
horizontal
upward
downward
forward