Analyze the methods of measuring guest services and make a


Customer Relations Management" Please respond to the following: Analyze the methods of measuring guest services and make a recommendation for at least one other method, be as creative as you like. Recall a time you stayed at a hotel and were very dissatisfied (if you have never had such an experience, use a story from a friend or one found on the Internet). determine how your dissatisfaction should have been addressed by the hotel (even if you never actually told anyone about it).

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Operation Management: Analyze the methods of measuring guest services and make a
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