Assignment Task:
Two options for the discussion: Option 1) Analyze the customer statements in "The Good, the Bad, and the Ugly," and try to determine what the customers are saying in actionable terms that are meaningful to the managers of the restaurant and its methods used for improvement. Or Option 2) Can you think of a situation in which customers are not important to the success of an organization? Explain and substantiate your answer.
Your response should be at least two hundred words and no more than two fifty words with at least one in-text citation from reference
Using Evans, J.R. (2017). The quality and performance excellence: Management, organization, and strategy. 8th ed.Boston, MA: Cengage Learning.