1. Analyze the characteristics of Generation X that affect hospitality services and define the changes in the hospitality and tourism industry that hospitality managers are expected to cope with.
2. Discuss in detail the unique aspects of management in the foodservice industry. Focus on restaurants. Your answer should include specific characteristics a successful restaurant manager should have. Also discuss the challenges the restaurant industry is facing in this area.
3. What are internal customers and why are they important to a hospitality operation? What part do they play in the big picture of competitive forces affecting the hospitality industry? What should managers do to retain internal customers?
4. Discuss in detail plan creation, plan action, and plan control as related to the manager in the hospitality industry.