Problem
Scenario
You are currently working as a group support officer for a Real Estate Business and your role requires you to communicate regularly with staff in the five suburban offices owned by the business. The key skills required for this role are effective communication and negotiation.
The management has decided to upgrade the office files storage system for each location on Microsoft OneDrive - a centralised cloud based storage system, which will streamline file access and storage across the business.
You have been asked to communicate the changes to the staff at each office and you will need to gain their support. The change will affect the local administrative processes that are currently in use where the office files are stored in filing cabinets within each individual office.
This is a significant change to the business and means all files and documentation from the past 7 years must be moved onto the OneDrive.
As you address these changes with each team, you will need to consider the different perspectives between staff members using effective communication and suitable protocols. You may also need to negotiate with some staff who are feeling apprehensive and do not wish to change how files are currently saved and stored. You must be prepared to answer all questions to help the staff understand their part during the roll out. Some perspectives between staff members may include, but are not limited to:
a) staff who are uncomfortable with what is being discussed
b) staff who prefer lots of detail
c) staff who disagree
Prepare effective communication strategies covering each of these perspectives.
Task: Establish communication protocols
• Analyse the information needs of the organisation both - internal and external, using the digital technology of cloud sharing (eg. Onedrive), that are relevant to this workplace. Provide 4 to 6 points.