1. An employer can resolve the concerns related to the Hawthorne Effect through:
a. notified, random monitoring. b. consented, selective monitoring. c. selective, notified monitoring. d. random, anonymous monitoring.
2. The __________ is a good initial analysis tool used to help identify drivers which need to be researched further.
a. cause- and-effect diagram
b. pareto chart
c. flowchart
d. control chart
e. statistical process control (SPC)