An produces only what is needed at upstream stages in the


1. A(n) _____ produces goods in advance of customer demand using a forecast of sales and moves them to points of sale where they are stored as finished goods inventory.

a. Responsive supply chain

b. Efficient supply chain

c. Push system

d. Pull system

2. A(n) _______ produces only what is needed at upstream stages in the supply chain in response to customer demand signals.

a. Responsive supply chain

b. Efficient supply chain

c. Push system

d. Pull system

3. Base upon your readings of the textbook and the two articles posted in Week Seven, which of the following is basically true regarding the history of quality management?

a. During the Industrial Revolution, workers on the shop floor began to take on increased responsibility for quality.

b. Six Sigma was developed in Japan as a cost reduction approach during the 1970s.

c. Deming's diagram of a value chain emphasized the importance of consumers and suppliers in supporting continuous quality improvement.

d. Beginning around 1948, Deming and Juran began educating top U.S. managers, which lead to the growth and development of quality management in the U.S.

e. Quality engineers in the Soviet Union developed their own version of quality management, which has been universally adopted in most countries in the world.

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Operation Management: An produces only what is needed at upstream stages in the
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